Over the past years we’ve seen where both Digicel and Flow, have introduced automated options for their mobile customers to resort to, when they need information regarding mobile services. These automated options were not welcomed with open arms as some customers prefer to speak directly to a customer service representative. One such option is the My Digicel App. The My Digicel App is a self service app that gives Digicel’s customers quick and easy access to mobile services and also keep them up to date with company news.
The My Digicel App has been out for some time and in a way it can be seen as another means of cost saving. If the company gets a large pool of customers to adopt to using the app, then they will further reduce the amount of persons who constantly call their customer service reps asking the same questions.
But whatever the reason is for implementing the My Digicel App, I have to acknowledge that the app is a pretty good way for Digicel to serve their customers by providing a quick and simple solution to accessing their services on the go without customers having to be placed on long holds waiting to speak to a customer service rep.
A huge plus to Digicel for making the My Digicel App completely data free, you don’t need to have a data plan activated or a WiFi connection to use the app and this is a huge deal. The Flow lend app for instance, is an app created by Flow which allows Flow customers to borrow credit and pay it back upon their next top up. Sadly the Flow Lend app requires that you have an active data connection to use the app or a WiFi connection. The data that the Flow Lend app uses is not free so if you do not have a data plan activated or access to a WiFi connection, the Flow Lend app become useless.
With My Digicel you can:
– Access your account balance, Activate Plans and Subscriptions
– Send credit to family and friends
– Top Up online
– Pay Bill for postpaid customers in British Virgin Island, Antigua, St. Lucia, Jamaica, Cayman.
– Stay up to date with Digicel’s latest promotions and news
– View Digicel’s Twitter and Facebook posts
Some new note worthy features of recent updates of the My Digicel app are:
The My Digicel app looks great, works well and will be saving Digicel customers a whole lot of time, it offers pretty much all the main services that you regularly need in one place at the launch of an app.